I am the quick-response IT help around my corner of the office. I'm not being big-headed. I'm just being honest. My coworkers have started asking me what they're going to do when I go out on maternity leave. Honestly--they're just going to walk a little farther down the hall to any other young person who knows stuff about computers. But for now, this is kind of how it goes around here:
You lost the inbox folder in your Eudora (for the tenth time)? Go ask Molly--she can get it to show up again.
You somehow pushed a combination of keys that made the display on your computer monitor flip upside down? Go ask Molly--she can fix it.
Your document isn't printing correctly? Go ask Molly--she can fix it.
When you click on an excel cell it highlights 10 surrounding cells, too? Go ask Molly--she can fix it.
You need to make name badges in a jiffy and can't seem to figure out how? Send it to Molly--she can do it for you.
The steering wheel in your car is locked and you can't seem to unlock it or turn on your car? Ask Molly--she seems to be able to fix your computer, so why not your car? (I'm not making this up--that was the exact conversation and reasoning behind asking me. And yes, I told her how to fix it.)
It's not that I know how to do everything. Most things I do, but otherwise I just do a quick search online and figure it out.
Much to my delight, I just took a look at the list of upcoming technology training classes offered to our staff. One is titled Excel 2007: What? You Don't Know Excel Yet? (Level 1). What a gloriously wonderful title for a class for people who work in an office, at computers, working with excel files on a daily basis.
I'd like them to add the following classes:
"Mail Merge: What? Your job involves sending mass letters out to students and you don't know mail merge yet?"
"Internet: What? You don't know how to look something up on the internet?"
"Staples: What? You don't know that staples are kept in the supply room?"
"Searching old emails: What? You don't know how to find the email I sent you last week and you want me to send it again?"
I could go on and on and on...
3 years ago